Refund and Exchanges
At Techpro, we are committed to supplying quality products and providing excellent customer service.
Returns
If you receive an incorrect, damaged, or defective item, please notify us within 7 days of receiving your order.
To qualify for a return:
The item must be unused and in its original packaging.
Proof of purchase is required.
Products returned without prior approval may not be accepted.
Returns due to a change of mind may be accepted at our discretion and may be subject to a handling or restocking fee. Return shipping costs for change-of-mind purchases are the responsibility of the customer.
Warranty
Stationery Products
All stationery products carry a 6-month warranty against manufacturing defects.
Furniture Products
All office furniture, gaming furniture, and related furniture products carry a 12-month warranty against manufacturing defects.
What Is Covered
Our warranty covers defects resulting from:
Faulty materials
Manufacturing defects
Defective workmanship under normal use
If a product is found to have a manufacturing defect during the applicable warranty period, Techpro will, at its discretion:
Repair the product;
Replace the product; or
Provide a refund or store credit where a repair or replacement is not possible.
What Is Not Covered
The warranty does not cover:
Normal wear and tear.
Damage caused by misuse, abuse, negligence, or accidents.
Incorrect assembly or installation.
Damage caused by improper storage or handling.
Commercial misuse or use outside the product’s intended purpose.
Cosmetic damage that does not affect the functionality of the product.
Products that have been modified, repaired, or altered by unauthorised persons.
Warranty Claims
To submit a warranty claim, please contact our customer service team with:
Your proof of purchase.
Your order number.
A description of the fault.
Clear photographs or videos of the issue where applicable.
Products may need to be inspected before a warranty claim is approved.
Consumer Rights
This policy is in addition to your rights under the South African Consumer Protection Act (CPA). Nothing in this policy limits or excludes any rights afforded to consumers under applicable law.